These Terms & Conditions apply to all bookings made with Milk & Honey Picnics (“Milk & Honey”, “we”, “us” or “our”), including picnic styling and hire, grazing and catering services, event styling, DIY hire, equipment hire and any additional services arranged by us.

By paying a booking fee, deposit or invoice, the person or entity making the booking (“the Client”, “you” or “your”) confirms that they have read, understood and agreed to these Terms & Conditions.

1. BOOKINGS

A booking is not confirmed until:

• the required booking fee or deposit has been received; and

• Milk & Honey has confirmed the booking.

Unless otherwise stated in your quotation, a booking fee of $500 is required to secure your event date.

Until the booking fee has been received, your requested date, equipment and services remain available to other clients.

By paying the booking fee or any part of an invoice, you accept these Terms & Conditions.

Bookings are subject to availability.

2. QUOTATIONS & PRICING

Unless otherwise stated, quotations are valid for 3 days from the date of issue.

A quotation does not reserve an event date, equipment or services.

Once a quotation has expired, Milk & Honey may revise pricing, availability, delivery fees or other costs before accepting a booking.

All applicable GST will be shown on your invoice.

Additional charges may apply for public holidays, holiday periods, travel, difficult access, parking, permits, additional labour, extended hire periods or services outside the scope of the original quotation.

Where a public holiday or holiday-period surcharge applies, this will be communicated to the Client.

3. FINAL PAYMENT

Unless otherwise agreed in writing, the full outstanding balance is due 7 days before the Event Date.

Milk & Honey is not required to proceed with an event unless cleared payment has been received in full.

Guest numbers may generally be increased up to 3 days before the event, subject to availability of equipment, catering, staff and suppliers.

Reductions to guest numbers after the final payment date do not automatically entitle the Client to a reduction or refund, particularly where equipment, food, flowers, staff or third-party services have already been committed.

Any additions or variations requested by the Client may incur additional charges.

4. CHANGES TO YOUR BOOKING

We understand that event plans can change and will make reasonable efforts to accommodate requested variations.

Changes are subject to availability and may result in additional charges.

Significant changes to the location, date, guest numbers, styling, equipment, catering or scope of an event may require a revised quotation.

Once products or services have been ordered specifically for your event — including flowers, food, personalised items, additional equipment or third-party services — those costs may not be refundable if the Client subsequently changes the booking.

5. EVENT LOCATIONS, PARKS & COUNCIL REQUIREMENTS

Unless Milk & Honey expressly agrees in writing to manage venue permissions on your behalf, the Client is responsible for ensuring that the event is permitted at the chosen location.

This includes obtaining and paying for any required:

• council permits;

• venue approvals;

• booking fees;

• licences;

• permissions; and

• other charges associated with using the location.

The Client must ensure that commercial suppliers, catering, furniture, marquees, decorations and any other elements of the event are permitted at the venue.

Milk & Honey is not responsible for an event being interrupted, relocated or prevented from proceeding because the Client has not obtained the necessary approval or permission.

Where Milk & Honey incurs a fine, fee or other charge as a direct result of following the Client's venue or parking instructions, the Client may be required to reimburse that amount, except to the extent that the charge resulted from an act or omission of Milk & Honey.

6. ACCESS, PARKING & DELIVERY

The Client must provide accurate information regarding access to the event location before the event.

Our setups involve transporting significant quantities of furniture, equipment, catering and styling items.

Unless otherwise agreed, suitable vehicle access and parking must be available within approximately 50 metres of the setup location.

The Client must tell us in advance about:

• stairs;

• steep inclines;

• long walking distances;

• restricted vehicle access;

• loading restrictions;

• lifts;

• underground parking height restrictions;

• difficult terrain; or

• any other circumstance that may make delivery or collection more difficult.

Additional charges may apply where access requires additional staff, time or equipment beyond what could reasonably have been anticipated from the information provided by the Client.

The Client is responsible for parking fees associated with delivery and collection where these have not already been included in the quotation.

Milk & Honey may refuse to use an access route that we reasonably consider unsafe for our staff or equipment.

7. WEATHER & OUTDOOR EVENTS

Outdoor events are inherently weather dependent.

Milk & Honey will not set up outdoors where we reasonably consider conditions unsafe, unsuitable for our equipment, or likely to materially compromise the event.

This may include:

• rain;

• excessively wet or muddy ground;

• strong or dangerous winds;

• extreme heat;

• storms;

• severe weather warnings; or

• other unsafe conditions.

The decision will take into account available forecasts, actual conditions, staff safety and the risk of damage to equipment.

Wet Weather Backup

We strongly recommend that every outdoor event has a suitable wet-weather alternative.

The Client is responsible for arranging this alternative unless Milk & Honey has specifically agreed otherwise.

Where possible, the alternative location should be reasonably close to the original event location and suitable for the booked setup.

Weather Postponements

If the Client wishes to postpone an event because of forecast adverse weather, at least 72 hours' notice must be provided.

Where sufficient notice is given, we will make reasonable efforts to transfer the booking to another mutually agreed available date.

A postponement is subject to availability and may incur a rebooking fee.

Any non-recoverable costs already incurred for the original date - including catering, fresh flowers, personalised items, staff, external hire or third-party suppliers, remain payable by the Client.

If prices or supplier costs have increased by the new event date, the Client will be responsible for the difference.

Where the Client requests a weather postponement with less than 72 hours' notice, amounts already paid may be retained to the extent reasonably required to cover costs, losses and commitments associated with the original booking.

Where food, flowers or other perishables have already been purchased or prepared, arrangements may be made for the Client to collect them where reasonably practicable.

When Milk & Honey Determines Conditions Are Unsafe

If Milk & Honey reasonably determines that an outdoor event cannot safely proceed, we will first attempt, where practicable, to relocate the setup to the Client's nominated suitable wet-weather venue.

If no suitable alternative is available, we will work with the Client to determine an appropriate postponement or other solution, taking into account costs already incurred and the circumstances of the event.

8. CANCELLATIONS BY THE CLIENT

The booking fee secures your event date and allows Milk & Honey to reserve equipment, staff and capacity for your event.

If the Client chooses to cancel, the booking fee is generally non-refundable to the extent permitted by law.

Additional amounts may also be retained where Milk & Honey has already incurred costs or made non-refundable commitments specifically for the Client's event.

Depending on the timing of the cancellation, these may include:

• catering and food;

• fresh flowers;

• personalised products;

• staff;

• equipment hired from third parties;

• entertainers or contractors;

• delivery arrangements; and

• other event-specific purchases.

Where a cancellation occurs well in advance of the event and Milk & Honey has not yet incurred the full value of payments received, we will deal with the cancellation reasonably having regard to the circumstances and applicable law.

Nothing in this cancellation policy excludes any rights the Client has under the Australian Consumer Law.

9. CANCELLATION BY MILK & HONEY

In the unlikely event that Milk & Honey is unable to provide the booked services for reasons within our control, we will contact the Client as soon as reasonably possible.

Depending on the circumstances, we may offer an alternative arrangement, rescheduled date, credit or refund.

Nothing in these Terms limits any remedy to which the Client is entitled under the Australian Consumer Law.

10. EQUIPMENT HIRE & CLIENT RESPONSIBILITY

All Milk & Honey furniture, tableware, cushions, rugs, décor, props, games, serving equipment and other hire items remain the property of Milk & Honey at all times.

From the time the Client takes possession or control of the equipment until it is collected or returned, the Client must take reasonable care of it.

The Client must not:

• move equipment to another location without permission;

• leave equipment unattended in circumstances where loss or damage is reasonably foreseeable;

• misuse equipment;

• allow equipment to be exposed to avoidable rain or adverse weather;

• remove Milk & Honey property from the event; or

• use equipment for a purpose for which it was not intended.

The Client is responsible for loss or damage caused by the Client or their guests, invitees or persons under their control, excluding fair wear and tear and loss or damage caused by Milk & Honey.

11. MISSING, BROKEN OR DAMAGED ITEMS

Where equipment is lost, broken, stained beyond reasonable cleaning, or otherwise damaged during the Client's period of responsibility, Milk & Honey may charge the reasonable cost of cleaning, repair or replacement.

Replacement charges will reflect the reasonable replacement cost of the item.

Where the amount exceeds any bond held, Milk & Honey may issue an invoice for the outstanding amount.

That invoice is payable within 7 days.

12. BONDS

A refundable security bond may be required for certain bookings, including DIY hires.

The amount will be advised before the booking is confirmed.

Following return or collection, Milk & Honey will inspect the equipment and will generally process the bond refund within 48 hours.

Reasonable amounts may be deducted for missing, damaged or excessively soiled equipment for which the Client is responsible.

If deductions are made, Milk & Honey will provide details of the applicable charges.

13. HIRE PERIOD & COLLECTION

Unless otherwise agreed, standard picnic hire is 3 hours.

The agreed finish time is the time at which Milk & Honey is entitled to commence collection and pack-down.

Guests must vacate the setup sufficiently for our team to collect the equipment at the agreed time.

If the Client wishes to extend an event, this must be agreed with Milk & Honey and additional charges may apply.

Where equipment cannot be collected or returned at the agreed time because of the Client, additional fees may apply to cover additional staff time, transport, waiting time or disruption to subsequent bookings.

14. DIY HIRE

DIY hire equipment is collected from and returned to Vaucluse, NSW, unless otherwise agreed.

Collection and return times must be agreed in advance.

A refundable bond may be required.

The Client is responsible for safely transporting, storing and returning all equipment.

Equipment must be returned in substantially the same condition in which it was supplied, allowing for reasonable wear and tear.

Additional charges may apply for late return, missing equipment, damage or excessive cleaning.

15. CATERING & FOOD

The Client must advise Milk & Honey of all known dietary requirements and allergies within the timeframe requested by us.

We will make reasonable efforts to accommodate dietary requirements that we have agreed to cater for.

However, unless expressly agreed otherwise, food may be prepared or handled in environments where allergens including nuts, gluten, dairy, eggs, sesame and other allergens are present.

Accordingly, we cannot guarantee an allergen-free environment.

The Client is responsible for ensuring that guests are made aware of relevant dietary and allergen information.

Once food has been delivered or placed at the event, the Client is responsible for ensuring it is consumed, stored and handled appropriately.

Food that has been displayed for an extended period, particularly outdoors or in warm weather, should not be retained or consumed where doing so would be unsafe.

16. ALCOHOL

Where alcohol is supplied, served or consumed at an event, the Client is responsible for ensuring that consumption complies with applicable laws, venue rules, council requirements and any licence conditions.

Alcohol must not be supplied to or consumed by persons under the legal drinking age.

Milk & Honey reserves the right to decline any request that would require us to act contrary to applicable liquor laws or licensing requirements.

17. CHILDREN & SUPERVISION

Children attending an event remain the responsibility of their parent, guardian or supervising adult at all times.

Milk & Honey does not provide childcare or supervision unless this has been expressly contracted as a separate service.

Particular care should be taken around candles, glassware, furniture, food service equipment, decorative items, games and other event equipment.

18. THIRD-PARTY SUPPLIERS

Milk & Honey may arrange third-party products or services as part of an event, including catering, flowers, balloons, furniture, marquees, entertainers, equipment hire or other contractors.

Where Milk & Honey arranges and charges the Client for a third-party service as part of our service, the Client should communicate with Milk & Honey regarding that service unless advised otherwise.

Milk & Honey will use reasonable care when engaging third-party suppliers.

However, we are not responsible for acts or omissions of independent third parties to the extent that those matters are outside Milk & Honey's reasonable control, subject always to any rights the Client has under applicable law.

19. FLOWERS, FOOD & OTHER PERISHABLE ITEMS

Fresh flowers, food and other perishable products are subject to natural variation and seasonal availability.

Images supplied by Milk & Honey or selected by the Client should be regarded as styling references rather than guarantees that every flower, ingredient or natural product will be identical.

Where a particular variety or product becomes unavailable, Milk & Honey may substitute a reasonably comparable product while maintaining the overall style, quality and value of the booking as closely as reasonably possible.

20. STYLING & CREATIVE DISCRETION

We take great care to create each event in accordance with the Client's selected style, colour palette and agreed brief.

Because our events are individually styled and use flowers, food, textiles, décor and other products that may vary in availability, the finished setup may not be identical to reference photographs.

Milk & Honey may make reasonable styling substitutions where required while maintaining the overall aesthetic and standard of the event.

21. PHOTOGRAPHY & SOCIAL MEDIA

Milk & Honey may photograph or film its event setups for portfolio, website and social-media purposes.

We will take reasonable care not to publish identifiable images of guests or children without appropriate permission where consent would reasonably be expected.

If the Client does not want the event setup photographed or used in Milk & Honey marketing, please advise us in writing before the event.

22. CLIENT CONDUCT & SAFETY

Milk & Honey is committed to providing a safe working environment for our staff and contractors.

We reserve the right to cease work or leave an event if our staff are subjected to threatening, abusive, violent or unsafe behaviour.

We may also refuse to perform work that would, in our reasonable opinion, expose our staff, contractors, guests or equipment to an unacceptable safety risk.

23. LIABILITY

Milk & Honey will provide its services with due care and skill.

To the extent permitted by law, Milk & Honey is not responsible for loss or damage caused by:

• misuse of equipment by the Client or guests;

• the Client's failure to obtain venue approvals or permits;

• inaccurate information supplied by the Client;

• acts or omissions of persons outside Milk & Honey's reasonable control;

• inherent risks associated with an outdoor location; or

• circumstances beyond Milk & Honey's reasonable control.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

24. AUSTRALIAN CONSUMER LAW

Our services come with rights and guarantees under the Australian Consumer Law that cannot be excluded by these Terms & Conditions.

Nothing in these Terms is intended to exclude, restrict or modify those rights or any other rights that cannot lawfully be excluded.

If there is any inconsistency between these Terms and a right or remedy available under applicable law, the applicable law will prevail.

25. EVENTS BEYOND OUR REASONABLE CONTROL

Neither party will be responsible for a failure or delay caused by an event genuinely beyond their reasonable control, except to the extent otherwise required by law.

Such events may include severe weather, natural disasters, fires, floods, government restrictions, public health orders, road closures or other exceptional circumstances that make performance impossible or unsafe.

Where such circumstances arise, Milk & Honey will work reasonably with the Client to determine whether the event can be relocated, postponed or otherwise modified.

Any refund, credit or postponement arrangement will take into account applicable law and reasonable, non-recoverable costs already incurred specifically for the event.

26. CREDIT NOTES

Unless otherwise stated when issued, Milk & Honey credit notes are valid for 2 years from the date of issue.

Credit notes:

• are not redeemable for cash;

• are subject to availability when used for a future booking; and

• may require the Client to pay any difference where prices have increased or the new booking has a higher value.

Nothing in this clause affects any statutory entitlement to a refund.

27. MARKETING COMMUNICATIONS

Milk & Honey may send marketing communications to people who have enquired about or booked our services where permitted by law.

Recipients may unsubscribe from marketing emails at any time using the unsubscribe facility provided.

Operational communications relating to an enquiry or booking are not marketing communications.

28. PRIVACY

Personal information supplied to Milk & Honey will be handled for purposes connected with enquiries, bookings, event delivery, payment, administration and other legitimate business purposes.

Where necessary to provide the booked services, relevant information may be shared with suppliers or contractors involved in the event.

29. GENERAL

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

A failure by Milk & Honey to enforce a provision on one occasion does not waive our right to enforce it on another occasion.

These Terms are governed by the laws of New South Wales, Australia.

30. CONTACT

Milk & Honey Picnics
Sydney, NSW

Email: hello@milkandhoneypicnics.com.au
Phone: 0478 297 237

Last updated: September 2026